CandyBet FAQ — Complete Player Guide

CandyBet requires a valid government-issued photo ID — your Malaysian MyKad is the preferred document. Alternatively, a passport is accepted for non-Malaysian residents. You will also need to submit proof of your payment method (a screenshot of your Maybank or Touch 'n Go eWallet account showing your name) and, in some cases, a recent utility bill or bank statement showing your current address. Documents must be clear and unedited.

Most CandyBet KYC submissions are reviewed and completed within 24 hours on business days. During peak periods or if additional documents are required, it may take up to 48 hours. You will receive an email notification once your account is fully verified. If you have not heard back within 48 hours, contact our support team via live chat for a status update — we are available around the clock.

On the CandyBet login page, click "Forgot Password?" and enter your registered email address. A secure password reset link will be sent to your inbox within a few minutes — check your spam folder if it does not arrive. The reset link is valid for 30 minutes. If you no longer have access to your registered email address, contact our support team directly via live chat to verify your identity and update your account credentials.

No. CandyBet strictly allows only one account per person. Duplicate accounts — identified by matching name, IC number, device, IP address, or payment method — are a violation of our Terms & Conditions. If a duplicate is detected, both accounts may be suspended and any bonuses forfeited. If you believe you have an existing account from a previous registration, contact our support team to recover access rather than creating a new one.

To permanently close your CandyBet account, contact our support team via live chat or email with your account username and a written request for closure. Before your account is closed, any remaining verified balance will be refunded to your registered payment method within 5 business days. Account closure is irreversible, so please ensure you have withdrawn all funds first. If you are closing your account for responsible gambling reasons, we also recommend activating self-exclusion as an additional safeguard.

CandyBet supports all major Malaysian payment methods. For bank transfers, we accept Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and RHB Now via FPX. For instant digital payments, we support DuitNow, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) and there are no currency conversion charges for local players.

The minimum deposit at CandyBet is RM30 for most payment methods including FPX bank transfer, DuitNow, and Touch 'n Go eWallet. For Boost and GrabPay, the minimum may vary slightly depending on e-wallet limits set by those platforms. There is no maximum deposit cap from our end, though your bank or e-wallet provider may impose daily transfer limits. All deposits are credited to your account instantly once confirmed by the payment gateway.

Touch 'n Go eWallet withdrawals at CandyBet are typically processed within 1 to 3 business hours for fully verified accounts. During high-traffic periods or if a security review is triggered, processing may extend up to 24 hours. To ensure the fastest possible withdrawals, make sure your KYC documents are fully approved and that the Touch 'n Go eWallet account registered in CandyBet matches the name on your verified identity documents.

The minimum withdrawal at CandyBet is RM50 for bank transfer withdrawals via FPX and DuitNow. For e-wallet withdrawals including Touch 'n Go eWallet, Boost, and GrabPay, the minimum is RM30. There are no withdrawal fees charged by CandyBet — any fees are at the discretion of your bank or e-wallet provider. You can only withdraw to a payment account that is registered in your verified name; third-party withdrawals are strictly prohibited.

Most deposits at CandyBet are credited instantly. If your account has not been updated after 10 minutes, the most common causes are a failed FPX session (the payment did not complete on the bank side), a DuitNow transfer sent to an incorrect reference, or a temporary payment gateway delay. Take a screenshot of your bank transaction confirmation and contact our live chat support with the transaction reference number and amount. Our team will investigate and manually credit confirmed transactions within 30 minutes.

CandyBet does not charge any platform-side fees on deposits or withdrawals. What you deposit is what arrives in your account, and what you withdraw is what arrives in your bank or e-wallet. However, your individual bank — whether Maybank, CIMB, or Public Bank — or your e-wallet provider may apply their own transaction fees or interbank charges for certain transfer types. We recommend checking with your payment provider for any applicable charges on their end.

CandyBet offers a broad library covering online slot games from leading providers, live casino tables including baccarat, roulette, blackjack, and dragon tiger with real dealers, as well as sports betting covering EPL, Liga Super Malaysia, UEFA Champions League, UFC, NBA, and more. Live football in-play betting is available during match hours, and virtual sports are available 24/7. The platform is regularly updated with new game titles and seasonal sports betting markets.

Yes. CandyBet covers Liga Super Malaysia matches across the full season, including outright winner markets, match result, Asian handicap, total goals, both teams to score, and live in-play betting during matches. You can follow Johor Darul Ta'zim, Selangor FC, Kuala Lumpur City, and other Liga Super clubs throughout the season. Liga Super Malaysia odds are updated in real time, and live betting markets open shortly after kick-off for eligible fixtures.

RTP percentages at CandyBet vary by game provider and title. Most online slots on the platform carry an RTP of between 94% and 97%, with some premium titles reaching up to 98%. RTP is a theoretical long-term average and does not guarantee outcomes in individual sessions. You can find the RTP for any specific slot listed in the game's information panel before you start playing. CandyBet only works with verified providers whose RNG (Random Number Generator) certification is independently audited.

CandyBet is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is needed, which means no storage used and no manual updates required. Live casino, slots, and sports betting all scale correctly to smaller screens. For the smoothest experience, we recommend using the latest version of Chrome or Safari on your smartphone, whether you are in Kuala Lumpur, Penang, or anywhere else in Malaysia with a stable connection.

CandyBet partners exclusively with game providers whose Random Number Generators (RNG) are independently certified by recognised testing laboratories. This means every spin, card deal, and roulette outcome is genuinely random and cannot be manipulated by the platform. Live casino games use real dealers streamed from professional studios, adding an additional layer of transparency. Game certification details and provider credentials are available in each game's information section on the platform.

CandyBet offers a welcome bonus on your first deposit — specific bonus percentages and maximum bonus amounts are displayed on the promotions page at the time of your registration, as these are subject to periodic updates. The welcome bonus is available to all new Members who complete KYC verification and make a qualifying first deposit of at least the stated minimum. Bonus funds are credited automatically to your account within minutes of your qualifying deposit being processed.

Wagering requirements — also called rollover requirements — specify the total amount you need to bet before bonus-derived winnings can be withdrawn. For example, a 20x wagering requirement on a RM100 bonus means you need to place bets totalling RM2,000 before the bonus balance converts to withdrawable cash. At CandyBet, wagering requirements are clearly stated for each promotion. Different game types contribute differently — slots typically contribute 100%, while live casino table games may contribute at a lower rate. Always read the specific bonus terms before claiming.

Yes. CandyBet periodically offers free spins promotions tied to new slot game launches, seasonal campaigns, and deposit match offers. Free spins are credited to your account automatically when a qualifying promotion is triggered. Each free spins offer specifies the eligible game, the spin value, and any wagering requirements that apply to winnings generated from those spins. Free spins promotions are sent to opted-in Members via email and are displayed in the Promotions section of the Platform.

CandyBet operates a loyalty programme that rewards consistent play with points redeemable for bonus credits, free spins, and exclusive promotions. Members accumulate loyalty points based on real-money wagers placed across slots and live casino games. Higher tier members — reaching Silver, Gold, and Platinum levels — receive enhanced benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and access to invitation-only promotions tailored for active Malaysian players.

Bonuses at CandyBet can be cancelled or forfeited for several reasons: making a withdrawal before meeting wagering requirements, breaching the maximum bet per spin rule while a bonus is active (typically RM20–RM30 per spin depending on the offer), using a second account to claim the same promotion, or depositing via an excluded payment method. Bonus terms are visible before you claim any offer. If you believe your bonus was cancelled in error, contact our support team with your account details and we will review the case.

CandyBet is a legitimate entertainment platform operating with player safety as a core priority. The platform uses 256-bit SSL/TLS encryption across all pages, strict KYC identity verification for every account, and certified RNG game providers. Player funds are handled separately from operating funds. We adhere to responsible gambling best practices, enforce a 21+ age policy, and provide self-exclusion and deposit limit tools. Our support team is available 24/7 and responds to all queries including security concerns promptly.

The minimum age to register and use CandyBet is 21 years old. This is a strict, non-negotiable requirement in line with Malaysian standards for casino-style gambling entertainment. Age is verified during the KYC process using government-issued identification documents. Any account found to belong to a person under 21 is immediately suspended, all funds are returned, and the case may be escalated to relevant authorities. CandyBet takes underage gambling prevention extremely seriously.

You can set daily, weekly, or monthly deposit limits directly within your CandyBet account settings under the Responsible Gambling section. Choose your preferred limit amount and period — for example, a RM500 weekly deposit cap — and it takes effect immediately. If you wish to reduce your limit, the change is instant. If you request an increase, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This cooling-off window is in place to protect players from impulsive decisions.

CandyBet offers both temporary cooling-off periods and permanent self-exclusion. For a temporary break, you can self-exclude for 24 hours, 7 days, 30 days, or up to 6 months through Account Settings under Responsible Gambling. For permanent self-exclusion, contact our support team directly via live chat or email. Once self-exclusion is active, your account is locked, you will not receive any promotional communications, and you cannot override the exclusion until the period expires. We take all self-exclusion requests seriously and process them immediately.

If gambling is causing harm to you or someone you care about, help is available. In Malaysia, Talian Kasih 15999 is a 24/7 national welfare helpline operated by the Ministry of Women, Family and Community Development — trained counsellors are available at no cost. Befrienders Kuala Lumpur (03-7627 2929) provides confidential emotional support. Internationally, GamCare offers free online and phone counselling for problem gambling. CandyBet's own support team is also available around the clock and can assist with activating responsible gambling tools immediately.

CandyBet uses 256-bit SSL/TLS encryption for all data transmitted between your device and our servers — the same standard used by Malaysian banks including Maybank and CIMB. Sensitive data including identity documents and financial details is stored encrypted at rest. We operate strict access controls limiting which staff members can view personal data, and all staff handling personal information are bound by confidentiality obligations. Full details of how we collect, use, and protect your data are set out in our Privacy Policy.