Terms & Conditions — CandyBet

1 Introduction

These Terms & Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "User", "Player", or "Member") and CandyBet (hereinafter referred to as "CandyBet", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible atcandybet.cam (the "Platform" or "Website").

By creating an account, accessing, or using any feature of the CandyBet platform — including but not limited to sports betting, live casino, slot games, in-play wagering, promotions, and customer support services — you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease use of the Platform.

CandyBet reserves the right to amend these Terms at any time. Continued use of the Platform following any such amendment constitutes acceptance of the revised Terms. We recommend reviewing this page periodically to remain informed of any updates.

2 Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Account" — a registered user profile created on the CandyBet platform, associated with a unique username and password.
• "Balance" — the total funds held in a Member's Account, denominated in Malaysian Ringgit (MYR), inclusive of real money and, where applicable, bonus credits.
• "Bonus" — any promotional credit, free bet, cashback award, or incentive granted by CandyBet subject to specific terms and wagering requirements.
• "KYC" — Know Your Customer; the identity verification process required by CandyBet to authenticate a Member's identity, age, and payment details.
• "Wagering Requirement" — the number of times a bonus amount must be wagered before it becomes eligible for withdrawal.
• "Platform" — the CandyBet website, mobile-optimised interface, and all associated features and services.
• "Prohibited Activity" — any action expressly forbidden under Section 9 of these Terms, including fraud, collusion, and use of automated software.
• "MYR" / "RM" — Malaysian Ringgit, the sole currency in which CandyBet accounts are denominated.
• "Self-Exclusion" — a voluntary account restriction tool that prevents a Member from accessing the Platform for a defined or indefinite period.

3 Account Eligibility

To register and maintain an account on the CandyBet platform, you must satisfy all of the following eligibility criteria:

• You must be at least 21 years of age at the time of registration. CandyBet strictly enforces this age requirement and will terminate any account found to belong to a minor.
• You must be a natural person (not a corporation, partnership, or other legal entity) acting on your own behalf.
• You must not be a resident of any jurisdiction in which accessing online gambling services is expressly prohibited by applicable law.
• You must not be currently self-excluded from the CandyBet platform or any related gambling service operated by us.
• You must not be listed on any self-exclusion register maintained by a competent authority in your jurisdiction of residence.
• You must not be an employee, director, agent, consultant, or close family member of any such person who works directly or indirectly for CandyBet or any of its affiliated companies.

4 Account Registration

Each individual may register onlyone (1) account on the CandyBet platform. The creation of multiple accounts by single individual — whether using different names, email addresses, or payment methods — is strictly prohibited and will result in immediate termination of all associated accounts and forfeiture of all balances therein.

When registering an account, you agree to provide accurate, complete, and current information, including your legal full name, date of birth, residential address, email address, and any other details requested in the registration form. You further agree to update your account information promptly in the event of any change.

CandyBet reserves the right to reject any account registration application without providing a reason, particularly where there is reasonable suspicion of fraudulent intent, identity misrepresentation, or eligibility non-compliance.

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. CandyBet will never request your password through any communication channel. You must notify our support team immediately at [email protected] if you suspect that your account has been accessed without authorisation.

CandyBet shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Any activity conducted through your account, whether authorised by you or not, shall be your sole responsibility unless you have promptly reported a security breach in accordance with this clause.

5 Identity Verification (KYC)

In compliance with applicable anti-money laundering (AML) regulations and responsible gambling obligations, CandyBet requires all Members to complete a Know Your Customer (KYC) verification process prior to processing withdrawal requests. KYC may also be triggered at any time during Member's use of the Platform at CandyBet's sole discretion.

5.1 Required Documentation

KYC verification requires submission of the following documents:

• Proof of Identity: A clear colour copy of your Malaysian National Identity Card (MyKad), passport, or other government-issued photo identification document.
• Proof of Address: A utility bill, bank statement, or official correspondence dated within the last three (3) months and displaying your registered residential address.
• Proof of Payment Method: Documentation confirming ownership of the payment method used for deposits (e.g., screenshot of Maybank2u account, DuitNow registration screenshot, e-wallet account confirmation).

5.2 Verification Timeline

CandyBet aims to complete KYC verification within one (1) business day of receiving all required documentation. During the verification period, withdrawal requests may be held pending completion. CandyBet accepts no liability for delays attributable to incomplete or unclear documentation submitted by the Member.

6 Deposits & Withdrawals

6.1 Deposits

CandyBet accepts deposits via the following payment methods available to Malaysian players: Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), and cryptocurrency (Bitcoin, USDT, Ethereum). All deposits are processed in Malaysian Ringgit (MYR) unless otherwise specified.

Minimum deposit amounts and maximum limits vary by payment method. Please refer to the Cashier section of your account for current applicable limits. CandyBet does not accept deposits from third-party accounts. Funds must originate from a payment method registered in the Member's own name.

6.2 Withdrawals

Withdrawal requests are subject to successful KYC verification. Processing times are approximately 5–30 minutes for e-wallet payouts (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow transfers, and up to one (1) business day for bank transfers via FPX or direct bank credit. Cryptocurrency withdrawals are typically processed within 15–45 minutes subject to network conditions.

CandyBet reserves the right to apply additional verification checks on withdrawal requests that exceed prescribed thresholds, are unusually structured, or arise from accounts with irregular betting patterns. Such reviews may extend processing timelines.

Withdrawal requests that are found to involve bonus funds that have not satisfied applicable wagering requirements will be declined. The portion of the balance attributable to unmet wagering requirements will be withheld until requirements are fulfilled.

7 Bonuses & Promotions

All bonuses, free bets, cashback offers, loyalty rewards, and promotional incentives offered by CandyBet are subject to specific terms and conditions, including wagering requirements, minimum odds restrictions, time limits, and game contribution rates. These specific terms are communicated at the point of each promotion and form an integral part of these Terms.

7.1 General Bonus Rules

• Bonuses may only be claimed once per household, per IP address, per device, and per payment method unless otherwise stated.
• CandyBet reserves the right to withdraw any bonus offer at any time prior to it being claimed.
• Bonus funds must be used within the validity period specified. Expired bonus funds are automatically removed from the account balance.
• Wagering requirements must be met in full before any portion of bonus-derived winings is eligible for withdrawal.
• CandyBet reserves the right to cancel any bonus and associated winings if there is evidence of abuse, manipulation, or misuse.

7.2 Wagering Requirements

Unless otherwise stated in a specific promotion's terms, standard wagering requirements apply at a rate of 20x the bonus amount. Wagering contributions vary by game type: slots typically contribute 100% toward wagering requirements; live casino games, table games, and sports bets may contribute at a lower rate as specified per promotion.

8 Betting Rules

All bets placed on the CandyBet platform — whether on sports markets (including EPL, Liga Super Malaysia, La Liga, UFC, and other markets), live casino tables, or any other product — are subject to the specific rules governing that product and market. These rules are accessible within the relevant section of the Platform.

CandyBet reserves the right to void, cancel, or amend any bet where there is evidence of a system error, obvious pricing error, data feed failure, or any circumstance that renders the original bet terms materially incorrect. In such cases, the original stake will be returned to the Member's account.

In-play betting markets may be suspended without notice due to events in the relevant match or competition. CandyBet accepts no liability for bets that could not be placed due to temporary market suspension.

9 Prohibited Activities

The following activities are strictly prohibited on the CandyBet platform. Breach of any of these prohibitions may result in immediate account termination, forfeiture of all balances, and where applicable, reporting to relevant authorities:

• Registration or use of the Platform by any individual under the age of 21.
• Creation of multiple accounts by a single individual (multi-accounting).
• Use of any automated software, bot, script, or AI-assisted tool interact with the Platform or gain an unfair advantage.
• Collusion with other players to manipulate game outcomes or exploit bonus structures.
• Money laundering, structuring of transactions, or any other financial crime.
• Providing false, misleading, or fraudulent personal information during registration or KYC.
• Chargebacks or reversed payment transactions other than in cases of verified payment error.
• Any form of match-fixing, insider information exploitation, or sports integrity violation in connection with betting activity.
• Hacking, reverse-engineering, or attempting to compromise the technical security of the Platform.

10 Intellectual Property

All content on the CandyBet Platform — including but not limited to text, graphics, logos, game assets, interface designs, software code, and promotional materials — is the intellectual property of CandyBet or its licensors and is protected under applicable intellectual property laws. No part of the Platform may be reproduced, distributed, modified, or used for commercial purposes without the express prior written consent of CandyBet.

Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not extend to any data scraping, bulk download, mirroring, or systematic extraction of Platform content.

11 Limitation of Liability

To the maximum extent permitted by applicable law, CandyBet shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of — or inability to use — the Platform, including but not limited to losses arising from network interruptions, software errors, data feed failures, or third-party service outages.

CandyBet's total aggregate liability to any Member in connection with any single incident or series of related incidents shall not exceed the total amount deposited by that Member in the thirty (30) days preceding the incident giving rise to the claim.

CandyBet does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Members access and use the Platform entirely at their own risk.

12 Account Suspension & Termination

CandyBet reserves the right to suspend, restrict, or permanently terminate any account at its sole discretion, at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraud, money laundering, or any other illegal activity.
• Failure to complete KYC verification within a prescribed timeframe.
• Chargebacks or disputed transactions initiated by the Member.
• Discovery that the Member does not meet the eligibility requirements set out in Section 3.
• Where required to do so by applicable law, court order, or regulatory direction.

Members may request closure of their own account at any time by contacting our support team. Where an account is closed by the Member and a positive balance exists, CandyBet will process a withdrawal of the available balance to the Member's verified payment method within five (5) business days, subject to the resolution of any outstanding wagering requirements or pending transactions.

13 Responsible Gambling

CandyBet is committed to promoting responsible gambling. We believe that gambling should be an entertaining leisure activity and not a means of generating income or resolving financial difficulty. We provide the following responsible gambling tools, which Members may activate at any time through their account settings or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you may deposit into your account.
• Loss Limits: Restrict the maximum amount you may lose within a defined period.
• Session Time Limits: Set a maximum duration for each gambling session.
• Reality Checks: Receive periodic on-screen notifications of your session duration and net activity.
• Cooling-Off Periods: Temporarily suspend access to your account for a defined period (24 hours to 6 months).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform.

If you are concerned about your gambling behaviour, we encourage you to visit our dedicatedResponsible Gambling page for further guidance and access to support resources.

14 Amendments to These Terms

CandyBet reserves the right to amend, update, or replace these Terms at any time. Any material changes will be communicated to registered Members via the email address associated with their account or through a prominent notice on the Platform. The revised Terms will become effective on the date specified in the notice.

Your continued use of the Platform following notification of any amendments constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request account closure in accordance with Section 12.

15 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which CandyBet holds its operating licence. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall first be referred to CandyBet's customer support team for informal resolution.

If a dispute cannot be resolved informally within thirty (30) days of being raised, either party may refer the matter to binding arbitration in accordance with the rules of mutually agreed arbitral institution. The language of arbitration proceedings shall be English.

Nothing in this clause shall limit CandyBet's right to seek injunctive or other equitable relief from a court of competent jurisdiction in connection with any actual or threatened breach by a Member of provisions relating to intellectual property or prohibited activities.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the CandyBet support team through the following channels:

• Email: [email protected] — responses within 2 hours during operating hours.
• Live Chat: Available 24 hours a day, 7 days a week via the CandyBet Platform, including all Malaysian public holidays.

Please include your registered account username and a clear description of your query or complaint to enable our team to assist you as efficiently as possible.