Gambling is entertainment — and CandyBet is committed to keeping it that way. We provide every Malaysian player with the tools, information, and support needed to stay in control, play safely, and make informed decisions at every step.
We take player wellbeing seriously. These are the core pillars of our responsible gambling programme.
Every CandyBet account undergoes mandatory KYC age verification. We use identity document checks and third-party verification tools to ensure that no one under 21 years old can access the Platform — full stop.
Set daily, weekly, or monthly deposit caps that work for your budget — whether that is RM50 a week or RM500 a month. Once set, limits cannot be increased until a mandatory cooling-off period has elapsed.
Need a break? Activate a cooling-off period from 24 hours up to 6 months, or apply for permanent self-exclusion at any time. During exclusion, you will be blocked from logging in and removed from all promotional communications.
CandyBet tracks your active session duration and sends periodic reality-check notifications so you always know how long you have been playing. Set your own session limit and we will remind you when it is up.
Set a maximum amount you are comfortable losing within any given period. When your loss limit is reached, your betting access is paused automatically until the limit period resets — keeping you from chasing losses.
Our responsible gambling system analyses betting patterns and session behaviour in real time. If unusual patterns are detected — such as extended late-night sessions or rapidly escalating bet sizes — our team will proactively reach out.
CandyBet is an adult entertainment platform. Registration, access, and use of any service on this Platform is strictly limited to individuals aged 21 years and above. This is a non-negotiable requirement and is enforced through mandatory identity verification.
Malaysia's legal gambling age for casino-style entertainment is 21 years old. CandyBet strictly adheres to this requirement — not just as a legal obligation but as a genuine commitment to protecting younger individuals from the potential harms associated with gambling before they have the maturity to manage it responsibly.
Every account registration on CandyBet requires submission of a valid Malaysian identity card (MyKad), passport, or other government-issued ID. Our verification team confirms both the identity and the age of every new Member before any account is activated. Accounts found to belong to individuals under 21 are immediately terminated and any funds returned.
Attempting to register using false identity documents is a serious violation of our Terms & Conditions and may constitute a criminal offence under applicable Malaysian law. All such attempts are reported to the relevant authorities.
All responsible gambling tools are available through your Account Settings or by contacting our 24/7 support team.
Set daily, weekly, or monthly limits on how much you can deposit. Once a limit is applied it takes effect immediately. Reduction requests are processed instantly; increases require a 7-day cooling-off period before they take effect.
Define the maximum amount you are willing to lose within a set period. Betting activity pauses automatically once your loss limit is reached, resuming only when the limit period expires. This is one of the most effective tools for preventing loss-chasing behaviour.
Choose how long each gambling session lasts. When your session timer expires, a pop-up notification will prompt you to either take a break or log out. If no action is taken, your session ends automatically.
Receive on-screen reminders at intervals you choose — every 30, 60, or 90 minutes. Each check shows your total session time, net win/loss for the session, and gives you the option to continue or take a break.
Take a short break with a cooling-off period of 24 hours, 7 days, 30 days, or 6 months. For more serious concerns, permanent self-exclusion is available at any time — no questions asked. During any exclusion period, you cannot access your account, make deposits, or receive any marketing from CandyBet.
If you decide to stop gambling altogether, you may request permanent account closure at any time. Your verified balance will be returned to your registered payment method within 5 business days of closure confirmation.
Recognising problem gambling early is the most important step toward getting help. Ask yourself honestly whether any of the following apply to you.
If you identified with three or more of the above, we strongly encourage you to use CandyBet's self-exclusion tool or reach out to Talian Kasih 15999 for confidential support from trained counsellors.
These organisations provide free, confidential support for anyone affected by problem gambling or related issues.
Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Available 24 hours a day, 7 days a week for anyone in emotional distress.
15999A Kuala Lumpur-based emotional support organisation providing a confidential listening service for individuals experiencing stress, distress, or thoughts of self-harm.
03-7627 2929An internationally recognised organisation providing free information, support, and counselling for anyone affected by problem gambling — accessible online and by phone.
gamcare.org.ukOur responsible gambling team is available around the clock. Contact us to activate any responsible gambling tool, discuss your concerns, or request immediate self-exclusion.
[email protected]Confidential and Non-Judgmental: Reaching out for help — whether to Talian Kasih, GamCare, or our own support team — is always confidential. You will never be judged for asking for help. Taking control of your gambling is something CandyBet actively supports and encourages.
The vast majority of CandyBet players enjoy sports betting and live casino games purely for entertainment — much like watching an EPL match at a Bangsar sports bar or catching a Liga Super Malaysia game in Shah Alam. Keeping gambling in that recreational context is what responsible gambling is all about.
The following simple guidelines can help you maintain a healthy relationship with gambling and ensure it stays a fun, low-stress part of your leisure time rather than a source of financial or emotional difficulty.
Decide how much you are comfortable spending before you open CandyBet. Treat it as your entertainment budget for the session — the same way you would budget for a movie or a dinner in Petaling Jaya. Once it is gone, stop for the day.
Losing streaks are a natural part of any betting activity. The decision to keep betting to try to recover losses — sometimes called "chasing" — is one of the most common paths to problem gambling. Accept losses as the cost of entertainment and move on.
Step away from the Platform regularly — especially during long live betting sessions. Use CandyBet's reality check feature to keep tabs on how long you have been playing and how your balance has changed.
CandyBet is an entertainment platform, not a financial planning tool. Never rely on gambling winnings to cover essential expenses like rent, groceries, or loan repayments. If you find yourself doing this, please use our self-exclusion tools or contact Talian Kasih 15999.
Isolation is a warning sign. If you feel the need to hide how much time or money you are spending on gambling from people close to you, that is a clear signal that your gambling may have moved beyond healthy recreation. Speak openly with someone you trust.